If you would like to cancel your account, you can do so at any time but we'll ask you to stay till the end of the month you have paid for. Just give us a call on 020 7502 7588, email us or use the contact form.
When you cancel and require a refund, please supply your bank account number and sort code so we can pay directly into your account.
Your first payment must be credited to our bank account before you collect your first bag.
If you want to take a holiday from the scheme, please book it by 5pm on Thursday of the week before, so that we don't order produce for you. We will credit your account for the amount owed.
If you miss this cut-off point or can’t collect your veg for some reason, we won't be able to refund you. In this instance, you could ask a friend or neighbour to collect or let us know and we can donate it to one of the homeless charities we work with.
Please wash your veg well before using.
In the event that we are unable to supply the bags for whatever reason, we will inform you by email as soon as we can.
If your bag is not at the collection point, or there are missing items, please don't take someone else's bag. Let us know by email or call us on 020 7502 7588 as soon as possible. We will do our best to get your bag to you, make up the difference or refund you.
If you are not happy with the service, please let us know.
We may change the contents of the bag based on availability at short notice.
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